Refund policy
Returns & Refunds
This policy applies to online purchases made through www.mysimplicated.com. The seller of record is BAD COPY SRL, VAT RO48150517, Trade Register J40/8837/2023, Bd. Nicolae Bălcescu 27-33, camera 2, scara A, etaj 1, ap. 11, 010325 București, Romania — trading as mysimplicated.
1. Your right to withdraw (EU / EEA customers)
If you are a consumer resident in the EU or EEA, you may withdraw from your purchase within 14 days from the day you (or a carrier you nominated) take physical possession of the goods. Where an order is delivered in several shipments, the period runs from the day you receive the last item.
To withdraw, tell us before the 14 days expire — either through the return form in your account, by email at office@mysimplicated.com, or using the model withdrawal form at the end of this policy. You do not need to give a reason. Once you have told us, you have a further 14 days to send the goods back.
2. Made-to-order and personalised products
The statutory right of withdrawal does not apply to goods made to your specifications or clearly personalised — this is the exception set out in Article 16(c) of Directive 2011/83/EU and Article 16(c) of Romanian OUG 34/2014. Most mysimplicated pieces are produced on demand after you order.
Beyond the law, we voluntarily accept returns of personalised items within 14 days of delivery if we sent you a different size than the one you ordered, or if the item has a quality defect.
The exclusion above never affects your rights under section 6 (faulty, damaged or incorrect items). Those apply to personalised products exactly as they do to stock products.
3. In-stock products
Stock items may be returned within 14 days of delivery under section 1, no reason required.
4. How to return an item
- Open the return request in your account, or email office@mysimplicated.com.
- We confirm your request and send you the return instructions.
- Ship the parcel within 14 days of that confirmation, to:
BAD COPY SRL — Returns
Bd. Timișoara 103-111, București Construct, stand D7
District 6, 061327 București, Romania
Tel: +40 753 515 360 - Keep your proof of postage. We recommend a tracked service; you carry the risk of loss until the parcel reaches us.
Items must be returned unworn and unwashed, with the original tags attached, the hygiene liner intact on swimwear, and accompanied by the invoice and the return form (plus customs paperwork where applicable). If the plastic seal holding the product tag has been cut or removed, the item can no longer be returned under sections 1–3. This condition does not apply to faulty or incorrect items under section 6.
5. Who pays for the return
- Romania — Sameday Easybox / Sameday Point — free
- Rest of the EU / EEA — DHL or DPD Point — paid by you
- Outside the EU (UK, Switzerland, USA, Moldova, Serbia and all other destinations) — tracked carrier of your choice — paid by you, including any duties, taxes and clearance fees
Returns from outside the EU must be declared as returned goods, not a commercial sale, with a value matching the original invoice and the invoice attached to the outside of the parcel. Parcels sent with duties or clearance charges payable by us will be refused, and we cannot refund an order whose return we were unable to accept for this reason.
6. Faulty, damaged or incorrect items
If your item arrives damaged, defective or is not what you ordered, contact us at office@mysimplicated.com before returning it. In these cases we cover the return shipping and you receive a full refund or a replacement, at your choice.
EU and EEA consumers also have a legal guarantee of conformity of two years from delivery under Directive (EU) 2019/771 (in Romania, Legea 140/2021). This is free of charge and applies independently of the 14-day withdrawal period, and to personalised products as well.
7. Refunds
We refund you within 14 days of receiving the returned goods, or of receiving your proof that you sent them back — whichever comes first. Refunds are issued to the original payment method, in the currency you paid in, at no charge to you.
Where you withdraw under section 1, the refund includes the standard delivery cost you paid on the original order. If you chose an express or upgraded delivery, we refund the amount our standard option would have cost. Refunds for individual items in a larger order do not include the delivery cost.
Depending on your bank, the money may take a few additional business days to appear on your statement.
8. Exchanges
We do not process direct exchanges. Return the item under this policy and place a new order.
9. Complaints
Write to us at office@mysimplicated.com; we reply within 5 working days.
Model withdrawal form
To BAD COPY SRL, Bd. Nicolae Bălcescu 27-33, camera 2, scara A, etaj 1, ap. 11, 010325 București, Romania — office@mysimplicated.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date: