Shipping and returns

Delivery time


In-stock products - 1/2 days (+ 3 days for orders outside Romania)

Customised products - 9/10 days (+ 3 days for orders outside Romania)



The following Return Policy only applies to online purchases made through

  • Returns for CUSTOMISED PRODUCTS: are accepted within 14 days from the order date ONLY in case of receiving a different size than the one ordered or in case of product quality issues, as mysimplicated creates personalised products on demand/made-to-order.
  • Returns for IN-STOCK PRODUCTS: are accepted within 14 days from the order date.
  • Fill the online product return form directly from your Account 
  • All items must be returned unworn with original tags attached, sanitary liner (for swimwear) intact and accompanied by the original Invoice & Return Form and customs documents (if applicable).
  • If you received a damaged, defective or wrong item, please contact our Customer Service department.


Return Options*

* The Return Policy described below applies only to online purchases made through our website

Return your item(s) at a Fan Courier Point Romania €4.45
Return your item(s) at a UPS Point All EU customers At your own cost

Please allow 1-2 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.