Shipping and returns

Delivery time

 

In-stock products - 2-5 days (+ 3 days for orders outside Romania)

Customised products - 9-10 days (+ 3 days for orders outside Romania)

 

Returns

The following Return Policy only applies to online purchases made through www.mysimplicated.com. 

• Returns for CUSTOMISED PRODUCTS: are accepted within 14 days from the order date ONLY in case of receiving a different size than the one ordered or in case of product quality issues, as mysimplicated creates personalised products on demand/made-to-order.
• Returns for IN-STOCK PRODUCTS: are accepted within 14 days from the order date.
• Fill the online product return form directly from your Account 
• All items must be returned unworn with original tags attached, sanitary liner (for swimwear) intact and accompanied by the original Invoice & Return Form and customs documents (if applicable).
• If you received a damaged, defective or wrong item, please contact our Customer Service department.
• If the plastic seal to which the product tag is attached is cut or removed, the item is no longer eligible for return.