Shipping and returns

Delivery time

 

Customised products - 9/10 days (+ 3 days for orders outside Romania)

In-stock products - 1/2 days (+ 3 days for orders outside Romania)

 

Returns

The following Return Policy only applies to online purchases made through www.mysimplicated.com

  • Returns are accepted within 30 days from the order date ONLY in case of receiving a different size than the one ordered or in case of product quality issues, as mysimplicated creates personalised products on demand/made-to-order.
  • Fill the online product return form here: link
  • All items must be returned unworn with original tags attached, sanitary liner (for swimwear) intact and accompanied by the original Invoice & Return Form and customs documents (if applicable).
  • If you received a damaged, defective or wrong item, please contact our Customer Service department.

 

Return Options*

* The Return Policy described below applies only to online purchases made through our website

RETURN OPTIONS AVAILABLE FOR RETURN FEE
Return your item(s) at a Fan Courier Point Romania €4.45
Return your item(s) at a UPS Point All EU customers At your own cost
 
Refunds

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.