Shipping and returns
Delivery time
In-stock products - 1/2 days (+ 3 days for orders outside Romania)
Customised products - 9/10 days (+ 3 days for orders outside Romania)
Returns
The following Return Policy only applies to online purchases made through www.mysimplicated.com.
- Returns for CUSTOMISED PRODUCTS: are accepted within 30 days from the order date ONLY in case of receiving a different size than the one ordered or in case of product quality issues, as mysimplicated creates personalised products on demand/made-to-order.
- Returns for IN-STOCK PRODUCTS: are accepted within 30 days from the order date.
- Fill the online product return form here: link
- All items must be returned unworn with original tags attached, sanitary liner (for swimwear) intact and accompanied by the original Invoice & Return Form and customs documents (if applicable).
- If you received a damaged, defective or wrong item, please contact our Customer Service department.
Return Options*
* The Return Policy described below applies only to online purchases made through our website
| RETURN OPTIONS | AVAILABLE FOR | RETURN FEE |
| Return your item(s) at a Fan Courier Point | Romania | €4.45 |
| Return your item(s) at a UPS Point | All EU customers | At your own cost |
Refunds
Please allow 1-2 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.